PureVPN Review

Filed in VPN Reviews

purevpnWith more than 50 providers on the Internet, how does one choose the best VPN service? Even then, every user has different needs for using a VPN: security, anonymity, privacy, unrestricted access, and for some users, all the aforementioned.

On the outset, PureVPN appears to be a high quality VPN provider, with seemingly good attention to detail as far as their website is concerned, and a comprehensive set of user guides, arguably one of the best you’ll get from a VPN provider. Whether this tells the whole story about the company or not is another thing altogether. The following review gives details about the service and features that PureVPN offers and whether it is the right provider to enlist.

Pricing Plans

PureVPN offers a simple, no-frills pricing structure with only two plans: Standard and Unlimited Plan. The former is offered at $9.95 per month while the latter is available at $18.00 per month. A comprehensive comparison chart is available on the official website where you can compare the two plans. With the standard plan, you get a monthly cap of 32MB bandwidth while the Unlimited plan offers unlimited usage – unsurprisingly.

As you would expect, users who commit to a plan for the long-term receive big discounts. For instance, you will only pay $74.95 a year for the standard plan, which works out to a discount of 37%. If you subscribe to the Unlimited plan for one year, you pay $160, working out to $13.33 per month compared to $18. That’s a whopping 26 percent discount on the $18 monthly payment.

There is also a non-refundable $2.5 trial account or a measly 3-day money back guarantee when you purchase any of the two packages. Users have a wide range of payment options to choose from, including debit and credit cards, PayPal, AlertPay, Moneybookers, WebMoney, and even Western Union for orders exceeding $100.

Protocols and Security Level

PureVPN supports a number of protocols including OpenVPN, PPTP, SSTP, SSL, and L2TP/IPSec. With these technologies, the company employs 128-bit encryption to protect users’ data. Undoubtedly, this is not the strongest protection you can get from a VPN service but it is more than enough for the majority of Internet users.

Privacy

According to the company’s privacy policy, they state that they will never hand over any details pertaining to their customers “unless” the law requires them to do so. Obviously, it is apparent that they do maintain logs about important user details such as log-on and off times, some activities, email addresses, and more.

Customer Service

One of the most touted services that PureVPN offers is there impeccable 24/7 customer support and it’s pleasant to know that they do live up to their claims – to a large extent. On the official website, a prominent live chat icon is displayed in the right hand corner of the page and if you put it to the test, you will receive a response in a few seconds.

In addition, the company offers a ticketing system, an active forum, and a fairly detailed FAQ section.

Pros and Cons

PureVPN stands out for impeccable customer support, superb client software, and superior performance on a range of devices.

On the downside, the company’s privacy policy is wanting as they do maintain user logs and email addresses. Also, the discount structure on the two packages is confusing as users get a bigger discount on the ‘Standard’ plan rather than the ‘Unlimited’ plan.

To make things worse, PureVPN servers were compromised early this month and the intruders allegedly obtained access to users’ email addresses. Without a doubt, this type of breach hugely compromises the trust that users have in the company. While the company’s service is unquestionably excellent, these recent events should make you think twice before buying a package.

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